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Last Updated: May 2026
These Terms of Service govern your relationship with us when you visit our website, browse our products, or place an order. We've written them to be as clear and readable as possible — your rights and our obligations should be easy to understand, not buried in legal language.
Nervilla ("we", "us", "our") is a brand operated by a company registered in the United Kingdom, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We operate this online store and all related services (the "Services"), powered by the Shopify e-commerce platform.
These Terms — together with our Refund Policy, Shipping Policy, and Privacy Policy — form the complete agreement between you and Nervilla. By browsing our Services or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our Services.
Where you are a consumer, nothing in these Terms limits, excludes, or modifies any right or remedy you are entitled to under the consumer protection law of your country of residence, to the extent that such limitation, exclusion, or modification would be unlawful.
For any question, contact us at contact@nervilla.com — we respond within 1 business day.
| Topic | Summary |
|---|---|
| Who we are | Nervilla, a UK-registered company shipping worldwide |
| What this is | The legal agreement between you and Nervilla |
| Your statutory rights | Apply per your country's law — never limited by these Terms |
| Returns and refunds | Governed by our Refund Policy |
| Shipping and delivery | Governed by our Shipping Policy |
| Privacy | Governed by our Privacy Policy |
| Governing law | England and Wales (subject to your local consumer protection rights) |
| Contact | contact@nervilla.com — within 1 business day |
By accessing or using our Services, you confirm and warrant that:
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account.
You may not transfer, sell, assign, or share your account with any third party without our prior written consent. We reserve the right to suspend or terminate any account we reasonably believe has been compromised, used fraudulently, or used in breach of these Terms.
We make every reasonable effort to accurately describe and represent our products on our website. You acknowledge that:
If you have a medical condition or are unsure whether a product is suitable for you, consult a qualified healthcare professional before use.
Nothing in this Section 2 affects your statutory rights as a consumer under applicable law in your country of residence.
Nervilla devices are designed for personal use by adults. They are not intended for use:
Always read the full user manual before use. If you experience any discomfort, pain, or unusual reaction, stop use immediately and consult a healthcare professional.
When you submit an order through our Services, you are making a formal offer to purchase. Nervilla reserves the right to accept or decline any order at our sole discretion, including for reasons such as:
An order is not accepted, and no binding contract is formed, until we issue a written order confirmation to the email address provided at checkout. Payment must be received and processed before an order is accepted.
You are responsible for reviewing your order carefully before submission. If we are unable to accept or must cancel your order, we will notify you and arrange a full refund of any payment received promptly.
Important — taxes, customs, and duties for international orders:
You represent and warrant that:
We accept payment via the methods displayed at checkout, including credit card, debit card, and PayPal. Payment is processed securely by third-party payment providers; Nervilla does not store full card details on our systems.
We reserve the right to cancel any order where we reasonably suspect payment fraud, unauthorised use of payment credentials, or misrepresentation. In the event of a pricing error, we may cancel the affected order and issue a full refund — we will notify you before doing so.
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.
Key points:
If your order is significantly delayed and we cannot resolve the issue within a reasonable timeframe, you may be entitled to a remedy under the consumer law of your country. Contact contact@nervilla.com to discuss.
For full details, see our Shipping Policy.
Returns, refunds, and replacements are governed by our Refund Policy, which forms part of these Terms.
Key points:
For full details, see our Refund Policy.
Your statutory rights as a consumer are determined by the law of your country of residence. These rights apply automatically and cannot be excluded or limited by these Terms.
Examples of statutory protections that may apply depending on your jurisdiction:
| Region | Key Statutory Rights |
|---|---|
| EU / EEA | EU Consumer Rights Directive (14-day cooling-off), Sale of Goods Directive 2019/771 (minimum 2-year legal warranty) |
| United Kingdom | Consumer Rights Act 2015, Consumer Contracts Regulations 2013 (14-day cooling-off) |
| United States | State-level consumer protection laws, FTC implied warranty |
| Canada | Provincial consumer protection acts (varies by province; Quebec strictest) |
| Australia | Australian Consumer Law (consumer guarantees, no time limit on major faults) |
| New Zealand | Consumer Guarantees Act 1993 |
| Other countries | Local consumer protection law |
If your country provides stronger or longer protections than these Terms, those statutory rights prevail. Where these Terms provide protections beyond what your local law requires, those additional protections apply as part of your purchase.
For specific information about your rights, consult your national consumer protection authority or the resources listed in Section 17.
All content, materials, and technology forming part of our Services — including trademarks, logos, brand names, text, graphics, images, product photography, video, audio, and software — are the property of Nervilla, its affiliates, or its licensors, and are protected by United Kingdom and international intellectual property laws.
Without our prior written consent, you must not:
Any unauthorised use may result in legal action.
By submitting ideas, suggestions, feedback, comments, or reviews to us — through our website, email, social media, or any other channel — you grant Nervilla a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, publish, translate, and display such content for any lawful purpose, including marketing and product development.
You represent and warrant that:
We reserve the right to refuse, edit, or remove any submitted content at our sole discretion.
Our Services may include optional tools, integrations, or hyperlinks operated by third parties. Such tools and links are provided "as is" for your convenience, without any warranty or endorsement by Nervilla.
Your use of any third-party tool or website is entirely at your own risk and subject to the third party's own terms and privacy policy.
Our Services are built and operated on the Shopify e-commerce platform. All sales, orders, and customer relationships are between you and Nervilla directly.
Shopify is not a party to any transaction between you and Nervilla and bears no responsibility for product quality, delivery, refunds, or customer service matters.
All personal information collected through our Services is handled in accordance with our Privacy Policy, which forms part of these Terms.
Nervilla complies with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable to EEA customers), the California Consumer Privacy Act (CCPA) (where applicable to California residents), and other applicable data protection laws based on your country of residence.
For full details, see our Privacy Policy or contact us at contact@nervilla.com.
Despite our best efforts, our Services may occasionally contain typographical errors, pricing errors, or inaccuracies. We reserve the right to:
We will notify customers promptly of any such correction or cancellation.
You agree to use our Services for lawful purposes only. You must not:
We reserve the right to suspend or terminate access for any breach.
We are committed to resolving every customer issue directly, fairly, and promptly. If you have a concern about your order or our Services, please contact us first at contact@nervilla.com — our team is empowered to resolve nearly every situation within 1 business day.
Before initiating any chargeback or formal proceedings, you agree to:
Filing a payment dispute or chargeback before contacting our support team and allowing us a reasonable opportunity to resolve the matter delays resolution and may be considered a breach of these Terms. We respond to all support requests within 1 business day and offer fair, immediate resolutions consistent with our policies.
If we are unable to resolve your complaint informally, you may seek assistance from your country's consumer protection authority, including:
This Section 17 does not limit your statutory rights under the law of your country of residence.
To the fullest extent permitted by applicable law, our Services and products are provided "as is" and "as available" without warranty of any kind, express or implied.
Nothing in this section excludes any statutory right or consumer guarantee you are entitled to under the law of your country of residence. Where you acquire goods for personal, domestic, or household use, the consumer guarantees in your jurisdiction apply and cannot be excluded.
To the fullest extent permitted by applicable law, Nervilla's total aggregate liability to you for any claim arising from or related to any product or order is limited to the amount you paid for the specific product giving rise to the claim.
We are not liable for:
Nothing in this section limits our liability for:
Where you acquire goods for personal, domestic, or household use, the consumer guarantees of your jurisdiction apply and cannot be excluded.
You agree to indemnify and hold harmless Nervilla, Shopify, and their respective affiliates, officers, directors, employees, and agents from and against any losses, liabilities, claims, damages, costs, and expenses (including reasonable legal fees) arising from:
This indemnification obligation does not limit any rights you have under your local consumer protection law.
Nervilla shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including:
We will notify affected customers promptly and resume performance as soon as reasonably practicable.
We may suspend or terminate your access to our Services at any time, without notice, for breach of these Terms or where we reasonably suspect fraudulent or unlawful activity.
Upon termination, you remain liable for all amounts owing up to the date of termination. Sections that by their nature should survive termination (including intellectual property, indemnification, limitation of liability, and dispute resolution) will continue to apply.
You may not assign or transfer any rights or obligations under these Terms without our prior written consent.
Nervilla may freely assign or transfer these Terms — including in connection with a merger, acquisition, or sale of assets — without notice to you. Your statutory consumer rights are not affected by any such assignment.
These Terms are governed by and construed in accordance with the laws of England and Wales.
However, where you are a consumer, you retain the full benefit of the mandatory consumer protection provisions of the law of your country of residence. Nothing in this section deprives you of those protections, and nothing prevents you from bringing a claim in the courts of your country where applicable consumer law permits.
Disputes may be brought before the courts of England and Wales, or before the courts of your country of residence where applicable consumer law permits.
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed without affecting the validity and enforceability of the remaining provisions.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
These Terms — together with our Privacy Policy, Shipping Policy, and Refund Policy — constitute the entire agreement between you and Nervilla regarding your use of our Services and supersede any prior agreements or understandings.
We reserve the right to update these Terms at any time by publishing a revised version on our website. The version published at the time of your purchase governs your order.
For material changes affecting your rights, we will notify you via email or a prominent notice on our website. Your continued use of our Services following the posting of changes constitutes acceptance of the revised Terms.
Brand: Nervilla Operated by: A company registered in the United Kingdom Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Customer Support: contact@nervilla.com Response Time: Within 1 business day
These Terms of Service were last updated in May 2026 and apply to all orders placed from that date forward.
