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Privacy Policy

Privacy Policy

Norva operates this store and website, including all related information, content, functionality, tools, products, and services, in order to provide you — our customer — with a carefully designed and reliable shopping experience (hereinafter referred to as the “Service”).
Auckland Steps is operated on the Shopify platform, which enables us to provide the Service.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or make a purchase through the Service, or otherwise interact with us.
If there is any inconsistency between our terms and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of personal information.

By using the Service, you confirm that you have read and understood this Privacy Policy.


Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. This does not include anonymous or de-identified data.

We may collect the following categories of personal information, depending on how you use the Service and where you reside:

- Contact Information

Name, residential address, billing address, shipping address, phone number, email address.

- Financial Information

Payment card details, payment methods, transactions, payment confirmations, and other related payment information.

- Account Information

Username, password, security questions, settings, and preferences.

- Transaction Information

Products viewed, products added to cart or wishlist, purchased, returned, or cancelled orders, and purchase history.

- Communications with Us

Information you provide through customer support or inquiries.

- Device Information

Information about your device, browser, internet connection, IP address, and device identifiers.

- Usage Data

Website behavior, interactions with the Service, and navigation data.


Sources of Personal Information

We may obtain personal information:

- Directly from you

- Automatically (e.g. through cookies and similar technologies)

- From service providers (payments, shipping, analytics)

- From partners or third parties


How We Use Personal Information

We use personal information, among other things, to:

1. Provide and Improve the Service

- Process orders

- Process payments

- Manage account access

- Handle deliveries, returns, and refunds

- Personalize content and product recommendations

-  Enable customer reviews

2. Marketing and Advertising

- Send promotional emails, SMS messages, or advertisements

- Display interest-based advertising

3. Security and Fraud Prevention

- Verify accounts

- Detect fraudulent activity

- Protect the Service and its users

4. Communication with You

- Customer support

- Responding to inquiries

- Maintaining customer relationships

5. Legal Obligations

- Comply with legal requirements

- Resolve disputes

- Adhere to regulatory obligations


Disclosure of Personal Information

We may share personal information with:

- Shopify and service providers

- Marketing and business partners

- Parties acting on your instructions

- Affiliated companies

- Parties involved in a merger or sale

- Authorities as required by law or government request


Relationship with Shopify

The Service is hosted on Shopify, which processes personal information in order to operate and improve the Service.
Shopify may use data across stores and services.
In such cases, Shopify acts as a data controller and is responsible for handling data subject rights requests.
More information can be found in the Shopify Consumer Privacy Policy.


Third-Party Websites

We are not responsible for the privacy practices, security, or content of third-party websites.
Information you share on social media platforms may be visible to others.


Children

The Service is not intended for children, and we do not knowingly collect personal information from minors.


Data Security and Retention

- No security system is 100% secure

- Avoid sending sensitive information via unsecured channels

- Data retention periods depend on legal obligations and operational needs


Your Rights

You may have the right to:

- Access your personal data

- Request correction or deletion

- Request data portability

 

Opt out of marketing communications

 

Residents of the EU/UK also have the right to object to processing and withdraw consent.


Complaints

If you have concerns, please contact us or the relevant data protection authority.


International Data Transfers

Personal data may be transferred outside your country of residence.
We use EU Standard Contractual Clauses or equivalent safeguards in the UK where applicable.


Changes to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on this page.


Contact Information

📧 Email: contact@aucklandsteps.nz
📍 Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

Auckland Steps (Coriselle Ltd.) is the data controller for personal information.