Orders are typically processed within 1–3 business days. Once dispatched, delivery takes an estimated 5–12 business days, depending on the destination and carrier performance. These timeframes are estimates only and not guaranteed, as deliveries may be delayed due to external factors such as customs clearance, carrier delays, or peak seasons.
Please note that delivery times may fluctuate due to unexpected increases in demand. While we make every effort to deliver your order as quickly as possible, certain peak periods may cause delays. We appreciate your understanding and assure you that we do everything possible to minimize such delays.
To ship your orders, we typically use NZ Post, a recognized carrier in New Zealand. With NZ Post, you receive reliable service with real-time tracking to monitor the progress of your parcel.
We offer free shipping during special promotional and campaign periods. Outside of such periods, free standard shipping is available for orders over USD 100. For orders under USD 100, shipping costs are calculated at checkout based on the destination and selected delivery method.
Our customer service team is always available to answer your questions or assist with resolving any issues.
We sincerely thank you for your business and strive to provide you with excellent service. If you have any questions regarding our shipping or delivery policy, we encourage you to contact us.
Thank you for choosing Auckland Steps — we value your trust and look forward to serving you.
